Resetting a users 2fa settings
- 1. Forcing a user to update their Second Factors
- 2. The effect of resetting a user's Two Factor Authorisation Settings
- 3. You may also be interested in...
Sometimes it is necessary for a site Administrator to reset a user's Two Factor Authentication settings so they can reset them, this may be necessary if they have lost replaced their mobile device and have forgotten their Passphrase.
Find the user inside user management. Click on the Manage button to the right of the user to bring up the User Context Specific menu
Select "Reset 2FA Settings"
A confirmation dialogue will be presented
Press OK to continue or Cancel to abandon the action.
At the next login, the end user will be prompted to set up the second factor. Their password will not be changed.
You may want to point the user to your first login with Two Factor Authentication
Set up an Additional Passphrase as a Two Factor Authentication Method
Set up an Authenticator Application as a method of Two Factor Authentication