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Support Routes

Support contact information

Whilst most contracts allow schools to contact the Service Desk directly a small number of our customers operate their own 1st line desk. If you are one of these customers then please always contact your designated Service Desk first. If you do contact the ESS desk it will add a delay to resolving your call as we will have to refer it back before we can process the call. The remainder of this document is therefore for reference

Choosing the best service desk for your needs

For calls relating to SIMS ID, Office 365 provisioning, Google Provisioning, SDS & Team or Google Classroom, DNS or Webhosting

You want the ESS Service Desk.

The Service Desk is the primary point of contact for all incident logging, requests or queries relating to the services being provided to you.

For calls relating to emPSN Web Filtering

Contacts for commercials and sales enquiries

The Direct Sales team is the primary point of contact for all new service requests or additional services being added to your current portfolio.

Call : 0845 121 7788

Mail :

Support contact details | Who should I contact for support? | What are the Hours of Support? | What should I expect from Support? | Escalation Process