Resolving common user issues

The wrong external account has been used for a sign up.

Users sometimes associate their identity with the incorrect Facebook, twitter or other third-party account. This is often the result of registering for SIMS ID on a shared device where another user is already logged into the third party website.

Previous advice to to uninvite the user in 'product admin' and re-invite the user. This is no longer the preferred solution.

ESS now recommend the end-user is provided with a native SIMS ID account based on their email address. The incorrect third party can be removed and the correct one added by the end user.

The same is true should an end user lose access to a third-party account and become unable to login to SIMS ID.

This video shows how a site administrator can assist an end-user by providing them with a native SIMS ID account.

An end-user can also converting from using a third-party identity to a native SIMS ID

An end-user can convert from a third-party account to a native SIMS ID account. This video shows how An end user can manage their SIMS ID account

Adding a third-party login.

End users can remove existing third-party accounts and add new ones, This video shows how An end user can manage their SIMS ID account