All Support Pages

Contact details for support can be found here

Information for users

• Logging into SIMS ID
• Setting Security Questions
• Changing your Password
• Announcements
• My Profile
• I've forgotten my Password. How can I reset it?
• Doing More with SIMS ID

Two Factor Authentication

• An Introduction to Two Factor Authentication
• My first login with Two Factor Authentication
• Managing my Two Factor Authentication methods
  • Set up an Additional Passphrase as a Two Factor Authentication Method
  • Set up an Authenticator Application as a method of Two Factor Authentication
  • Managing Two Factor Authentication Settings

Screen Locking

• This feature protects your privacy and improves usability for users who need to be logged in for extended periods. Find how Screen Locking works.

Information for Site Administrators

Managing Users

• Administering SIMS ID
  • Resetting a Users Password
• Instructions for a Site Administrator initiated reset of a user's Two Factor Authentication Setting
  • Creating SIMS ID Users
• Regenerating and Distributing Temporary Passwords - updated for dealing with new year groups
• Managing Multi-Site Users

Tile Store

• Using the Tile Store to create and display custom tiles

Reports

• Using SIMS ID Reports
  • Using SIMS ID Reports with Microsoft SDS for Office 365 Teams

Self Onboarding

• Self Onboarding additional service to use your SIMS ID

Managing Preferences

• Changing the Display Name format
• Setting Username formats
• Setting Password Complexities
• Changing the SIMS ID Background
• Managing Office 365 Licence Allocation
• Manage Groups within Preferences
• Enabling and Disabling Two Factor Authentication for your site
• Self Onboarding tools to make the most of SIMS ID
  • Office 365 Provisioning Self Onboarding tool
  • Microsoft School Data Sync Automatic Data Exchange - self onboarding

Managing Services

• Administering ADI
• Managing Google Integration
• Managing Office 365 Integration
• Managing User-based Web Filtering - Netsweeper

Working with SIMS Hosted Services

• Managing Hosted SIMS or FMS users
• Using SIMS Hosted Services
  • Working with SIMS Reports in Hosted Service
  • Working with Files in Hosted Services
  • Printing from Hosted Services

• Accessing Multiple Sites with SIMS Hosted Services

• Hosted SIMS Resync Password