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Support Contact

If your support is provided by a Local Support Unit please contact them in the first instance

If you have an enhanced support contract with Capita please contact support using your norm methods.

Parents and other users of Parent App, Parent App Lite, Options Onlineshould seek assistance from the relevant school.

Capita Support for SIMS ID Direct Support Customers can be contacted using..

Customers using this service include emPSN & West Sussex Customers


03330 150 212


MyCapita AccountCustomer Service Portal

Launch SIMS MyService AccountPortal

Support Contact Details | Who should I contact for support? | What are the Hours of Support? | What should I expect from Support? | Escalation Process