Recovering your Password
Recovering your Password throughUsing the Self Service Password Recovery Feature.
If you forget your password, you can click on the ‘Forgotten password’ link from https://id.sims.co.uk.
If you forget your username, please contact your SIMS ID Site Administrator.
This feature can be disabled. If this feature is not available then you should speak to your Site Administrator to reset your password.
When resetting your password you will be asked to provide your username and asked to answer three of your five security questions. Please note the answers to your security questions are not displayed for security reasons.
If successfully answered you will be prompted to set a new password
If you do not successfully answer the security questions, after three attempts you will be prevented from using the Forgotten Password service and you will be directed to log a support call or contact your SIMS ID itesite administrator to have your password reset.