All Support Pages

Contact details for support can be found here

Information for users

• Logging into SIMS ID
• Setting Security Questions
• Changing your Password
• Announcements
• My Profile
• I've forgotten my Password. How can I reset it?
• Doing More with SIMS ID
• An Introduction to Two Factor Authentication
• My first login with Two Factor Authentication
• Managing my Two Factor Authentication methods
  • Set up an Additional Passphrase as a Two Factor Authentication Method
  • Set up an Authenticator Application as a method of Two Factor Authentication
  • Managing Two Factor Authentication Settings

Information for Site Administrators

• Administering SIMS ID

  • Resetting a Users Password

• Instructions for a Site Administrator initiated reset of a user's Two Factor Authentication Setting

  • Creating SIMS ID Users

• Using the Tile Store to create and display custom tiles

• Using SIMS ID Reports
  • Using SIMA ID Reports with Microsoft SDS for Office 365 Teams
• Regenerating and Distributing Temporary Passwords - updated for dealing with new year groups
• Managing Multi-Site Users

Managing Preferences

• Changing the Display Name format
• Setting Password Complexities
• Changing the SIMS ID Background
• Managing Office 365 Licence Allocation
• Manage Groups within Preferences
• Enabling and Disabling Two Factor Authentication for your site

Managing Services

• Administering ADI
• Managing Google Integration
• Managing Office 365 Integration
• Managing User-based Web Filtering - Netsweeper

Working with SIMS Hosted Services

• Managing Hosted SIMS or FMS users
• Using SIMS Hosted Services
  • Working with SIMS Reports in Hosted Service
  • Working with Files in Hosted Services
  • Printing from Hosted Services

• Accessing Multiple Sites with SIMS Hosted Services

• Hosted SIMS Resync Password