Support Routes
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Support contact information
Whilst most contracts allow schools to contact the Service Desk directly a small number of our customers operate their own 1st line desk. If you are one of these customers then please always contact your designated Service Desk first. If you do contact the ESS desk it will add a delay to resolving your call as we will have to refer it back before we can process the call. The remainder of this document is therefore for reference
Choosing the best service desk for your needs
For calls relating to SIMS ID, Office 365 provisioning, Google Provisioning, SDS & Team or Google Classroom, DNS or Webhosting
You want the ESS Service Desk.
The Service Desk is the primary point of contact for all incident logging, requests or queries relating to the services being provided to you.
- Telephone: 0333 0150212
- Email: support@educationsoftwaresolutions.co.uk
- Self Service: https://customer.support-ess.com
For calls relating to emPSN Web Filtering
- Telephone: +44 (0)333 344 6501)
- Email: support@eSafety4schools.com
Contacts for commercials and sales enquiries
The Direct Sales team is the primary point of contact for all new service requests or additional services being added to your current portfolio.
Call : 0845 121 7788
Mail : educationsalesadmin@educationsoftwaresolutions.co.uk
Support contact details | Who should I contact for support? | What are the Hours of Support? | What should I expect from Support? | Escalation Process