Support Routes
Capita contact information
Whilst most contracts allow schools to contact the Capita Service Desk directly a small number of our customers operate their own 1st line desk. If you are one of these customers then please always contact your designated Service Desk first. If you do contact the Capita desk it will add a delay to resolving your call as we will have to refer it back before we can process the call. The remainder of this document is therefore for reference
Service Desk Team
The Service Desk is the primary point of contact for all incident logging, requests or queries relating to the services being provided to you. In order to best route your call you will be presented with a Front End Message:
Please press:
- Option 1 for Broadband connectivity issues and West Sussex Web Filtering ONLY
- Option 2 for SIMS ID, DNS and Website Hosting Services
- Option 3 for emPSN web filtering services
Which option to choose
West Sussex Web Filtering
ISP Connectivity Services
Call : 0333 321 0350 – Option 1
Mail : Customer.support@updata.net
Self Service : http://selfservice.updata.net
SIMS ID
DNS services
Webhosting
Call : 0333 321 0350 – Option 2
Mail : ccssimsid@capita.co.uk
Self Service : My Account
Web Filtering Only
Call : 0333 321 0350 – Option 3
Mail : support@esafety4.com
Self Service : My Account
Contacts for commercials and sales enquiries
The Direct Sales team is the primary point of contact for all new service requests or additional services being added to your current portfolio.
Call : 0845 121 7788
Mail : educationsalesadmin@capita.co.uk
Support contact details | Who should I contact for support? | What are the Hours of Support? | What should I expect from Support? | Escalation Process